TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING AN ORDER

We recommend that you print a copy of these terms for future reference.

Consumers in the UK Only

These terms and conditions are intended only for use by consumers habitually resident in the UK, purchasing Forazzi Bathroom products for personal use outside of their trade, business, craft, or profession. If you wish to purchase Forazzi Bathroom products for your trade, business, craft, or profession, please contact us to discuss opening a corporate account.

1. THESE TERMS

1.1 What these terms cover.

These terms and conditions govern the sale and delivery of products from Forazzi Bathroom via our website at www.forazzi.co.uk.

1.2 Why you should read them.

Please read these terms carefully before placing an order. They explain who we are, how we provide products, how you or we may change or end a contract, what to do in case of problems, and other important information. If you think there is an error in these terms, please contact us using the details in clause 3.

2. WE ARE FORAZZI BATHROOM

2.1 Who we are.

Forazzi Bathroom is a trading entity specializing in premium bathroom products. Orders placed through our website are fulfilled centrally, and we do not offer in-person collection services.

2.2 Our business details.

Forazzi Bathroom operates as a business registered in Scotland under company number SC716195. Our registered office address is 9 Newton Place, Office 1, Technology House, Glasgow, Scotland, G3 7PR. VAT registration number GB 398 3788 18.

2.3 Delivery-only service.

Please note that all orders are delivered directly to the address specified at checkout. We do not provide collection services. Delivery details, including estimated timescales and fees, are outlined during the order process and confirmed via email.

3. CONTACT INFORMATION – QUESTIONS AND COMPLAINTS

3.1 How to contact us.

If you have any questions, concerns, or complaints regarding your order or experience, please reach out to us by:

Telephone: 0141 673 5737
Email: info@forazzi.co.uk

When contacting us about an order, please include your order reference and customer number to help us assist you promptly.

3.2 How we may contact you.

We will use the contact details you provide during the order process. If you supply an email address, it will be our primary method of communication unless otherwise specified.

3.3 "Writing" includes emails.

When we use the terms "writing" or "written" in these terms, it includes emails unless stated otherwise.

4. SELECTING YOUR PRODUCTS AND PLACING AN ORDER

4.1 Pictures and packaging:

Products may vary slightly from their pictures. The images of the products on the Website are for illustrative purposes only. While we have made every effort to display colours accurately, we cannot guarantee that your device will display colours accurately, or that they will reflect the true colour of the products. Your product and its packaging may vary from images on the Website.

4.2 Natural products:

Natural products (or natural-looking/effect products), such as marble or marble-effect items, have a greater degree of variation in shading and pattern than other products. No two natural products are identical. By purchasing these products, you agree that variations in shading and design may occur, and the products supplied may not exactly match the images displayed on the Website.

4.3 Pricing:

The price of the product (inclusive of VAT) will be indicated on the Website and summarised in your shopping basket when placing an order. We take all reasonable care to ensure that prices are accurate.

4.4 Pricing errors:

Despite our best efforts, some products may be incorrectly priced. If the correct price is lower than the price stated, we will charge the lower amount. If the correct price is higher, we will contact you for instructions. If the error is obvious and could reasonably be recognised as such, we may cancel the order, refund any amounts paid, and request the return of the products.

4.5 Payment:

Payment must be made in full before dispatch. Payments are taken immediately upon order confirmation, unless confirmed on a weekend or bank holiday, in which case payment is processed on the next working day. Payment options include direct card payment via PayPal.

4.6 Disputes over payment:

If you believe an invoice or payment is incorrect, please contact us promptly.

4.7 Before you place an order:

Shopping basket summary: Ensure that all product descriptions, prices, and quantities in your basket are correct before confirming your order. It is your responsibility to verify that the products meet your needs, including measurements and allowances for cuts, breakages, and spares.

4.8 Incorrect personal information:

If the information provided is inaccurate or insufficient, we may request additional details. Failure to provide the necessary information may result in delays, additional charges, or cancellation of the order.

4.9 Checking before installation:

Products may have variations in shading, size, or finish. You are responsible for inspecting products upon delivery. Any issues must be reported before installation. Once installed, we may not be able to accept returns, and liability for variations or defects will be limited as permitted by law.

4.10 Suitability:

It is your responsibility to ensure the products purchased are suitable for the intended installation site.

4.11 Installation:

We offer installation services for customers who choose to use them. However, if you opt to use an independent installer, any agreements for installation are solely between you and the installer, and we accept no liability for their actions or omissions. For customers using our installation service, our liability will be outlined in your service agreement.

5. DELIVERY

5.1 Delivery costs:

The costs of delivery will be as displayed to you on the Website during the order process.

5.2 When we will provide the products:

During the order process, we will inform you of the estimated delivery time. All products in your order will typically be delivered together. Unless specifically agreed otherwise, we do not provide delivery in instalments.

5.3 Delivery within 30 days:

We aim to deliver your products within 5 days of accepting your order. However, all deliveries will be made as soon as reasonably possible and no later than 30 days after the day we accept your order, unless you have agreed to or specified a later delivery timeframe. Please note that all delivery timescales are estimates only.

5.4 Delivery premises:

We will deliver your purchased products to the nearest entrance to the delivery address at ground floor level only. It is your responsibility to move the products from this point to any other part of the delivery address.

From the estimated delivery date until the actual delivery, you agree to ensure that you and your premises are ready for the safe receipt of the products. You must also provide our delivery vehicle with reasonable access to park and deliver, or notify us in advance of any necessary arrangements to facilitate delivery.

You (or your nominee) will be required to sign a delivery note to confirm receipt of the products.

5.5 We are not responsible for delays outside our control:

If our supply of the products is delayed by an event outside our control, we will contact you as soon as possible to let you know and will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event. If the delay is substantial, you may contact us to end the contract and receive a refund for any products paid for, but not received.

5.6 If you are not at your address when the product is delivered:

If no one is available at your address to accept delivery, we will leave a note informing you of how to rearrange delivery.

5.7 If you do not rearrange delivery:

If, after a failed delivery, you do not rearrange delivery with us, we may charge you for storage costs and any additional delivery fees. If, despite our reasonable efforts, we are unable to contact you or rearrange delivery within 14 days of the failed delivery attempt, we may end the contract, and clause 9 will apply.

5.8 Reasons we may suspend delivery:

We may suspend delivery of a product to:

6.8.1 Deal with technical problems or make minor technical changes.
6.8.2 Update the product to reflect changes in relevant laws and regulatory requirements.
6.8.3 Make changes to the product or order as requested by you or notified by us.

5.9 Your rights if we suspend the supply of products:

We will contact you in advance to inform you of any suspension of delivery, unless the issue is urgent or an emergency. If we suspend delivery for longer than 30 days from the date your order was confirmed, you may contact us to end the contract and cancel your order. We will refund any sums paid for products that were not delivered.

6. YOUR CANCELLATION RIGHTS

6.1 Your rights when you end the contract:

Your rights depend on what you have purchased, whether there is an issue with the product, how we are performing, and when you decide to end the contract.

6.2 If you have changed your mind about the product:

6.2.1 The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

For most products purchased online, you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are detailed in this clause.

6.2.2 Deductions from refunds:

If you cancel your contract with us within the cooling-off period, you may receive a refund, but deductions may apply. You are responsible for the cost of returning the products to us.

6.2.3 When you do not have the right to change your mind:

You do not have a right to change your mind in respect of:

(a) Products sealed for health protection or hygiene purposes once these have been unsealed after delivery.
(b) Products that become mixed inseparably with, or attached to, other items after delivery.

6.2.4 How long you have to change your mind:

You have 14 days from the day you (or someone you nominate) receive the products to change your mind, unless your order is delivered in several instalments. In such cases, you have until 14 days after the final delivery to change your mind.

6.3 If what you have bought is faulty or misdescribed:

6.3.1 Legal duty:

We are under a legal obligation to supply products that conform to the terms of the contract.

6.3.2 Consumer rights:

Nothing in these terms affects your statutory rights. For more information, visit the Citizens Advice website (www.adviceguide.org.uk) or call 03454 04 05 06.

6.3.3 Consumer Rights Act 2015:

Products must be as described, fit for purpose, and of satisfactory quality. During the expected lifespan of your product, you are entitled to the following:

Up to 30 days: If your product is faulty, you can get a full refund.
Up to six months: If the product cannot be repaired or replaced, you may be entitled to a full refund.
Up to six years: If the product does not last a reasonable length of time, you may be entitled to partial compensation.

6.4 Ending the contract because of something we have done or will do:

If you are ending a contract for one of the reasons listed below, it will end immediately, and you will receive a full refund for any products not provided. You may also be entitled to compensation. Reasons include:

6.4.1 We informed you of an upcoming change to the product or these terms that you do not agree with.

6.4.2 We informed you of an error in the price or description of the product, and you do not wish to proceed.

6.4.3 There is a risk that supply of the products may be significantly delayed due to events outside our control.

6.4.4 We suspended supply for technical reasons, or informed you of a suspension, lasting more than 30 days.

6.4.5 You have a legal right to end the contract because of something we have done wrong.

6.5 Ending the contract where we are not at fault and there is no right to change your mind:

If we are not at fault and you do not have a legal right to change your mind, you may still end the contract before delivery. In such cases, we will refund sums paid for products not yet delivered. However, we reserve the right to deduct reasonable compensation for the net costs incurred due to your cancellation.

7. HOW TO CANCEL YOUR ORDER

7.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

7.1.1 Phone or email. Call customer services on 0141 673 5737 or email us at info@forazzi.co.uk. Please provide your name, home address, details of the order (including your customer number and order reference) and, where available, your phone number and email address;

7.2 RETURNS

7.2.1 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or after you have received them, you must return them to us. You must either return the products in person to your local Porcelanosa warehouse (seethe list of trading addresses at clause 2) or allow us to collect them from you. Please contact us using the details at clause 3 to arrange the return.

7.2.2 Returns within the cooling-off period. If you are exercising your right to change your mind, you must send off the products within 14 days of telling us you wish to end the contract.

7.3 When we will pay the costs of return. We will pay the costs of return:

7.3.1 if a product is faulty or misdescribed; or

7.3.2 if you are ending the contract because we have told you of an upcoming change to a product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind within the cooling-off period).

7.4 How we will refund you:

We will refund you the price you paid us for the products, including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

7.5 Deductions from refunds:

if you are exercising your right to change your mind. If you are exercising your right to change your mind under clause 2:

7.5.1 We may reduce your refund of the price. (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

7.5.2 The maximum refund for delivery costs. will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost, but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

7.6 When your refund will be made.

We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind within the cooling-off period then:

7.6.1 If you have chosen to return your products to a Forazzi location listed at clause 2, your refund will be made within 14 days from the day on which we receive the products back from you or, if earlier, the day on which you provide us with evidence that you have sent the products back to us (if you have used an external courier company).

7.6.2 In all other cases, your refund will be made within 14 days of you telling us you have changed your mind within the cooling-off period.

8. CHANGES TO THESE TERMS AND OUR CANCELLATION RIGHTS

8.1 Changes to these terms:

We may revise these terms and conditions from time to time. If we do so, we will notify you in advance, and you may contact us to end the contract before the changes take effect. In such cases, we will refund you for any products paid for but not yet delivered.

8.2 We may end the contract if you breach it:

We may terminate the contract for a product at any time by notifying you in writing if:

8.2.1 You do not make a payment when it is due, and you fail to pay within 7 days after a reminder.

8.2.2 You do not provide information necessary for us to deliver the products, (e.g., delivery address or contact details) within a reasonable timeframe.

8.2.3 You fail to allow delivery of the products within a reasonable timeframe or make arrangements for receipt of the products.

8.3 Compensation for breach of contract:

If we terminate the contract for the reasons outlined above, we will refund any advance payments made for undelivered products. However, we may deduct reasonable compensation for costs incurred due to your breach of the contract.

9. OUR RESPONSIBILITY FOR LOSS/DAMAGE

9.1 Responsibility for foreseeable loss and damage:

We are responsible for any loss or damage you suffer that is a foreseeable consequence of our failing to comply with these terms or using reasonable care and skill. Loss or damage is considered foreseeable if it is either obvious it will occur or if, at the time the contract was formed, both parties knew it might happen (e.g., if discussed during the sales process).

9.2 Liability not excluded or limited:

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for:

(a) Death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors.
(b) Fraud or fraudulent misrepresentation.
(c) Breach of your legal rights in relation to the products, including the right to receive products that:
Match the description provided and any samples or models examined.
Are of satisfactory quality and fit for their intended purpose.
Are supplied with reasonable skill and care.
(d) Defective products under the Consumer Protection Act 1987.

9.3 Limitation of liability for business use:

Our products are intended solely for domestic and private use. If the products are used for commercial, business, or resale purposes, we will not be liable for any related losses, including but not limited to:

Loss of profit or revenue.
Business interruption.
Loss of business opportunities or related economic losses.

10. IMPORTANT GENERAL TERMS

10.1 Privacy, Cookies Policies, and Website Terms of Use:

10.1.1 To process your order, we collect and process your personal data. Additionally, we use cookies to gather information about how you use our website. Our Privacy Policy and Cookies Policy explain how and why we use your personal data and cookies.

10.1.2 Your use of our website is subject to our Website Terms of Use, Please read this document carefully before using our website or placing an order.

10.2 Contractual rights:

This contract is solely between you and us. No other person or entity has the right to enforce its terms. Neither party needs approval from any third party to amend or terminate this agreement.

10.3 Severability:

Each section of this contract operates independently. If a court or relevant authority declares any part of it unlawful, the remaining sections will continue to be in full effect.

10.4 Enforcing the contract after delays:

If either party delays enforcing any aspect of this contract, it does not waive their right to enforce it later. For example, if you or we do not act immediately after a breach of these terms, enforcement can still occur at a later time.

10.5 Governing law and jurisdiction:

This contract is governed by the laws of England. Legal proceedings related to the products can be brought in the English courts. If you live in Scotland, you may also bring proceedings in the Scottish courts, and if you live in Wales, you may bring proceedings in the Welsh courts.

Contact

Questions, comments, or requests regarding this Privacy Policy can be directed to us at:

Email: INFO@FORAZZI.CO.UK
Phone: 0141 673 5737
Address: 9 Newton Place, Office 1, Technology House, Glasgow, G3 7PR

Last Updated: 11/12/2024